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Kristen Betts (Forbes)

Kristen Betts
Chief Academic Officer

New York, New York

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Dr. Kristen Betts is the Chief Academic Officer at Forbes Education. Dr. Betts has over 15 years of experience as an administrator, program director, associate clinical professor, and adjunct instructor with private and public institutions. She has served as the Director of Online & Blended Learning at Armstrong Atlantic State University and the Senior Director for eLearning at Drexel University. Additionally she has served as the Director of the blended EdD Program in Educational Leadership & Management program for the Philadelphia campus and the founding Director of the online Master of Science in Higher Education program at Drexel University. While at Armstrong and Drexel University, she led program and campus initiatives that received distinguished statewide, national and international awards. Armstrong: 2013 University System of Georgia Collaborate Innovator Awards; 2013 Outstanding Student Learning Program for the Georgia College Personnel Association; and 2013 Silver Award for the NASPA Excellence Awards. Drexel: 2011 Blackboard Collaborate™ Hall of Fame Award for Excellence in Collaboration; 2011 Grand Bronze Medal Award and Gold Award for the NASPA Excellence Awards; 2010 Sloan-C Excellence in Institution-Wide Online Education; and 2008 Best Practices Award in Distance Learning Programming from the United States Distance Learning Association.

Dr. Betts has been a keynote speaker at conferences and government-supported events in Sweden, South Korea, Canada, and across the United States. She serves on several advisory boards and as a conference reviewer for several national and international associations. Dr. Betts is a Quality Matters certified peer reviewer and master reviewer. She is also a HERS (Higher Education Resource Services) Institute alumna and has been a reviewer for the Journal of Asynchronous Learning Networks (JALN), Journal for Online Learning and Teaching (JOLT), Journal of Online Pedagogy & Course Design (IJOPCD), Journal of Tourism & Hospitality (JTH), and EDUCAUSE Quarterly (EQ). Dr. Betts publishes and presents nationally and internationally on online and blended education, student/faculty recruitment and retention, adult learning, branding, Online Human Touch, Online First-Year Experience, eAdvising, eStudent Affairs, dashboards, accessibility, cooperative education/work integrated learning, stackable credential programs, and faculty development.

National Webinar Series with Sloan Consortium:

Sloan-C Accessibility Webinar Series 2013: Student & Faculty Success in Online Education
(Betts, K. & Moore, J. – Co-Moderators) Sloan Consortium, January-April 2013
Webinar link:
• Administrative Panel: Understanding the Law & Building Accessible Institutional Infrastructures (Riccobono, M., Welsh, W., Coombs, N. & Dietrich, G.)
• Student & Alumni Panel: What Students with Disabilities Want Faculty & Administrators to Know (Veit, D., Cohen, A., Alphin, H., & Broadus, C.)
• Faculty Panel: What Faculty with Disabilities Want Institutions to Know (Lazar, J., Schriempf, A., Haven, V., & Cohen, A.) March 2013
• Accessibility Specialists: Understanding “Invisible” Disabilities & What this Means for Online Education (Hermann, K, Miller, M., , K., & Rowland, C.)

Recent & Select Publications:

Betts, K., Gaines, L., & Kramer, R. (2011). Online faculty & adjuncts: Strategies for meeting current & future demands of online education through online human touch training & support. International Journal of Online Pedagogy and Course Design, 1(4), IGI Global, Hershey, PA, ISSN: 2155-6873.

Betts, K. S. (2010). Bringing work-integrated learning into the classroom through learning simulation. Journal of Cooperative Education & Internships, 44(1), 9-22. ISSN: 1933-2130.

Betts, K., & Lynch, W. (2010). Online education: Meeting educational and workforce needs through flexible and quality degree programs. iJournal 24(72). California Community Colleges.

Betts, K., & Lanza-Gladney, M. (2010). Academic advising: Ten strategies to increase student engagement and retention by personalizing the online education experience through online human touch, Academic Advising Today, 31(1). National Academic Advising Association (NACADA).

Betts, K., Hartman, K., & Oxholm, C. (2010). Re-examining & repositioning higher education: 20 economic and demographic factors driving online and blended program enrollments. Journal of Asynchronous Learning Networks 9(1). The Sloan Consortium. ISSN: 1541-2806.

Betts, K. S. (2009). Charting new frontiers: A conceptual framework for online students in Drexel University's master of science in higher education graduate co-op. Journal of Cooperative Education & Internships, 43(1), 17-31. ISSN: 1933-2130.

Betts, K., Lewis, M., Dressler, A., & Svensson, L. (2009). Optimizing curricula and learning simulation to support a quinary career development model. Asian-Pacific Journal of Cooperative Education, 10(2), 99-119. ISSN: 1175-2882.

Betts, K. S. (2009). Lost in translation: Importance of effective communication in online education. Online Journal of Distance Education Administrators, 12(2).

Betts, K. S., Urias, D., Betts, K., & Chavez, J. (2009). Higher education and shifting U.S. demographics: Need for visible career paths, professional development, succession planning & commitment to diversity. Academic Leadership On-Line Journal 7(2). ISSN: 1533-7812.

Betts, K. S. (2009). Online human touch (OHT) training and support: A conceptual framework to increase faculty and adjunct faculty engagement, connectivity, and retention in online education, Part 2. Journal of Online Learning and Teaching, 5(1), 29-48. ISSN: 1558-9528

Betts, K. S. (2008). Online human touch (OHT) instruction and programming: A conceptual framework to increase online student engagement and retention in online education, Part 1. Journal of Online Learning and Teaching, 4(3), 399-418. ISSN: 1558-9528.

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