Biography

As the Director of Technology Support Services, Wendy Woodward is responsible for developing and advocating positive customer service interactions between NUIT and the University community. The Technology Support Services (TSS) group encourages faculty, staff, and student use of technology by providing multi-channel NUIT communications; responding to requests for assistance through the Unified Service Desk and other points of contact; providing telecommunications and networking consultation and coordination; providing and coordinating second tier faculty and staff desktop support resources; identifying site licensed software distribution opportunities; and maintaining Web-based applications that enable the team’s function.

Wendy is actively involved in the CIC (Consortium for Institutional Cooperation), EDUCAUSE, and ACUTA (the Association for Communications Technology Professionals in Higher Education). She has served on technology company advisory boards and currently contributes as an active member of Google's Higher Education Collaboration Advisory Board.

Wendy's previous experience includes executive management responsibility in customer focused, technologically enhanced operations.

She has an M.S. in Communication, emphasis on systems, strategy, and management, from Northwestern University and a B.A. in Organizational Management from North Park University in Chicago.

EDUCAUSE Involvement

Presentations