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Jan 12th, 2005
2:15 PM - 3:00 PM
Harborside Ballroom E
Mountain Time
Session Type: Track 4
Saint Michael's IT staff have adopted a balanced scorecard to align department results with institutional goals, measure department effectiveness, improve IT's image, and boost morale. The department has made progress, but goals were ambitious and change has been challenging. As well, department leadership differs over how to maintain momentum.