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Jan 8th, 2009
11:45 AM - 12:30 PM
Commonwealth Hall B (second floor)
Mountain Time
In 2002 the Campus Computing Project survey reported that over two-fifths of responding campuses had a portal in place or under development. By 2007, enterprise portals had passed through the "trough of disillusionment" in the Gartner hype cycle for higher education (at best, a necessary element of IT infrastructure; at worst, irrelevant). Why are established and emerging social networks replacing campus portals as information sites? What should campuses do to recoup the effort and money already invested in developing an enterprise portal? What does the proliferation of external networking sites mean for campus customer service initiatives?


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