Getting Our Heads in the Game: Becoming Strategic Partners

During the past year, IT Services at Albright College has made a deliberate effort to become a more strategic campus resource. As its environment changed over the long term, the organization had not evolved with it, and we found opportunities for success dwindling. Partnerships were one-sided and opportunities to effect change limited. It was time to consider how our relationships, actions, assumptions, and approaches could change in ways that allow us to serve as a strategic partner. As we embraced a new role, the administration and the community responded positively, and our ability to succeed has grown significantly.