Bringing Decentralized IT Service Management Together in the Cloud

Learn how Washington University School of Medicine achieved consolidation of IT Service Management across eight separate IT departments. The departments collaborated to replace several incompatible and outdated IT systems that perpetuated barriers to collaboration and sharing. Replacing these with a single ITIL-based service management tool provided the opportunity to break through to discover and reach shared goals. We will examine the process, discuss the outcome, and learn how sharing an IT service management tool can work in a decentralized environment while preserving departmental independence.