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Mar 21st, 2005
3:30 PM - 4:15 PM
Seville West/First Floor
Mountain Time
Session Type: Track 3
For small campuses and planning units within universities, employing experienced insiders can create an informed, flexible IT unit. This has significant advantages over only employing computer professionals with little experience in frontline operations. We will outline our history and discuss the benefits and risks of converting experienced operations staff to IT support personnel.