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Mar 18th, 2008
1:30 PM - 2:30 PM
Empire/Seventh Floor
Mountain Time
Session Type: Poster Session
The help desk at Saint Mary's University of Minnesota relies heavily on student workers for the end-user support of our liberal arts undergraduate campus as well as off-campus graduate and professional programs. This presentation will share the steps we took toward improving the professionalism, performance, and perception of the help desk.