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Mar 24th, 2009
1:30 PM - 2:30 PM
Empire/Seventh Floor
Mountain Time
Session Type: Poster Session
In planning for a fall 2008 university-wide software implementation, Purdue's Consulting and Training group developed a new methodology to guide the creation of customer-centric knowledge articles. This session will present the new system, which draws on resources from across the IT organization to explain new services in concise text and embedded multimedia.