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Mar 24th, 2009
1:30 PM - 2:30 PM
Empire/Seventh Floor
Mountain Time
Session Type: Poster Session
In planning for a fall 2008 university-wide software implementation, Purdue's Consulting and Training group developed a new methodology to guide the creation of customer-centric knowledge articles. This session will present the new system, which draws on resources from across the IT organization to explain new services in concise text and embedded multimedia.

Other Contributor(s) for this Session Include: