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Tuesday
Mar 15th, 2011
11:45 AM - 12:30 PM
Seville East/First Floor
Central Time
Northwestern University is committed to continual process improvement across the IT organization. The central Technology Support organization is spearheading an effort to unify service and support desk operations with the goal of improving customer satisfaction and maximizing efficiencies. This presentation will highlight the challenges, opportunities, and successes that have been a part of the journey.
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Anchor back to a strategic initiative for your efforts to improve customer satisfaction and efficiency #MWRC11_SESS32 #mwrc11 #ITIL based


Comments

Anchor back to a strategic initiative for your efforts to improve customer satisfaction and efficiency #MWRC11_SESS32 #mwrc11 #ITIL based

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