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Mar 14th, 2011
3:45 PM - 4:30 PM
Seville East/First Floor
Central Time
Effective change management practices are critical when addressing major technology changes, driven in higher education by shrinking budgets, growing security mandates, and increasing user expectations. The presenters will demonstrate their successful navigation of two simultaneous major transitions: Novell into Active Directory, and institutional e-mail to Google Apps. Their strategy required a combination of excellent communication, active stakeholder engagement, and constant collaboration.


Our process definitely fits into ITIL. If ITIL is 30,000 feet then our process maybe is down around 1,000 feet.

#MWRC11_SESS07 #mwrc11 do you use ITIL for yr change management?


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