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Mar 16th, 2011
10:30 AM - 12:00 PM
Grand Ballroom/Seventh Floor
Central Time
Keeping the IT support environment up to date means more than constantly introducing new technologies. Higher education is changing dramatically; students and faculty rely on social and technical resources drawn from all over the world. Those of us who support them must look beyond the IT services we provide directly. For the future, great IT support requires not only technical competence but also sociotechnical competence—new social skills and organizational capabilities. Hone these skills as part of your own professional development plan for 2011.


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