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Mar 14th, 2012
1:50 PM - 2:40 PM
West Prefunction
Eastern Time
The Center for Student Advising at Columbia University implemented a web-based system for its appointment scheduling, data management, and communications that enhances the student-adviser relationship for both parties. Success was driven by actively engaging many stakeholders, strategically formulating questions for vendors, and modeling the comparison of an off-the-shelf product and a custom solution. In this session we will discuss our methodology and assessment tools as well as related outcomes and lessons.