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Mar 8th, 2005
1:00 PM - 1:50 PM
Meeting Room C, Level 3
Mountain Time
Session Type: Track 5
Despite what seem to be drastically different contexts, staff in phone support desks, drop-in support centers, or traditional library desks encounter the same issues when hiring and training student support who do not receive any formal training and tips. We hope to show how our hiring and training practices have positively impacted client satisfaction, retention rate, and skill set sophistication.