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Tuesday
Mar 21st, 2006
4:30 PM - 5:20 PM
Meeting Room E, Level 3
Mountain Time
Session Type: Track 5
Budgets are flat, demand is increasing, adding more staff isn't feasible, and cutting support is scary. Learn how Hamilton College adjusted its support models in three key areas (Help Desk, Faculty Support, and Installations) to manage demand without sacrificing customer service.
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