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Mar 21st, 2007
8:30 AM - 9:20 AM
Meeting Room D, Level 3
Mountain Time
Session Type: Track 3
Learn how a "value in use" approach to service assessment can make your value story to users and your business case to management more powerful. Using a case example, this session will illustrate how modeling one service's net benefit helped advance its promotion to faculty and document its worth to administrators.