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Mar 29th, 2011
8:30 AM - 9:20 AM
Room 553
Eastern Time
Session Type: IT Support Services
In the current campus setting we are constantly being tasked to do more with less. One of the biggest issues is the lack of full-time staff and what to do when there simply aren't enough resources. Quinnipiac University, which has a ratio of 1,000 students to one full-time support staff, has been using its student workforce for the past nine years to maintain a high level of customer service and support. This session will focus on the daily activities and administration behind such a student workforce in a panel discussion format.


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