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Does anyone use Teamdynamix for PPSM and or service desk? 

 

If so do you have a sense that an appropriate ROI for the investment was achieved?  Has it improved productivity and communication about service and project management with your institution successfully?

 

If you are using Teamdynamix service desk now,   what was your previous application and is Teamdynamix robust enough for your institutions needs?

 

Thank you for your input in advance.  

 

Bernadette B. McMahon

Columbia College Chicago

Information Technology

Associate Vice-President/CIO

312-369-7436

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

We have been using TeamDynamix for PPSM for about 2 years and as a service desk application for about 18 months.  

Although official ROI has not been conducted, I can safely say that it has helped us as a department to see what work we have going on (tickets or projects).  Overall, I believe it has improved productivity among the staff simply for the fact that we have 1 system to do the administrative pieces of our office instead of the 3 that we had before.  We are probably the exception among TeamDynamix customers in that we haven't opened the product up to the rest of campus, but have kept it internal to us.  At some point in the future, I predict the rest of campus will have visibility to our TeamDynamix application (to see what work they've requested, to submit work requests, etc). 

Our previous service desk application was Heat (http://frontrange.com/service-management).  When we bought TeamDynamix, the original intent was to just manage our projects with it, but it made too much sense to not also use it for ticketing. TeamDynamix is absolutely robust and flexible enough for our institution needs and the vendor is great to work with.

I'd be happy to answer any other questions off line if you have them!

Melissa Jones
Technology Development Manager
University of Central Missouri
phone (660) 543-8163





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