Support Services - 39 Resources

Overview

Publications (8)

EDUCAUSE publications address a diverse range of professional challenges in higher education IT, from updates on current developments to explorations of important overarching issues. Listed below are the full range of research, reports and other publications that EDUCAUSE and its members have written about Support Services.

Keywords

Item ID	Title	Resource Category	Pub Date	Views	Ranking
ERB0917	Beyond the Help Desk: Creating a Culture of Service in the IT Organization		08/25/2009	1,539
ERB0807	Learners 2.0? IT and 21st-Century Learners in Higher Education		04/01/2008	9,339
ERB0918	Whatever It Takes: Supporting Higher Education Executives 24 x 7 x 365		09/08/2009	1,094
ERS0605	IT Engagement in Research: A Baseline Study		08/28/2006	3,753
ERS0801	IT Engagement in Research: A View of Medical School Practice		01/23/2008	2,702
ERS0708	Service on the Front Line: The IT Help Desk in Higher Education		12/03/2007	7,924
EQM09315	Framing Questions		10/29/2009	156
ERM0952	Sweating the Assets for Smarter IT Support		09/04/2009	1,112

Presentations (20)

Stepping away from the distractions of normal routine to meet with peers, share experiences, and learn together can be invaluable. EDUCAUSE places great emphasis on the face-to-face meeting experience, offering you numerous opportunities throughout the year to gather with colleagues - from small regional events and special topic meetings to large, national conferences covering the full spectrum of roles and issues important to higher education. For more information on EDUCAUSE conferences and seminars, please see our Frequently Asked Questions page. Listed below is the full range of presentations EDUCAUSE and its members tagged with Support Services

Keywords

Item ID	Title	Pub Date	Views	Ranking
E08_47602	A Collaborative, Enterprise Approach to Efficient and Cost-Effective Desktop Management	10/30/2008	304
E08_47619	Are You Ready? A Systematic Approach to Training New Help Desk Staff	10/30/2008	989
E08_177885	A Balancing Act: How Clemson University Is Redefining Its Distributed Support Model to Address Customer Needs	10/30/2008	29
E08_177890	A Balancing Act: How Clemson University Is Redefining Its Distributed Support Model to Address Customer Needs	10/29/2008	46
E08_47639	Rightsizing Your Request Tracking System	10/29/2008	515
E08_189212	Distributed Technology Support	10/29/2008	11
E09_175893	How Discovering Shared Values Can Make You Happier	11/04/2009	166
E09_176048	Managing a Student Help Desk on Donuts and Achieving Success	11/04/2009	541
E09_175895	It's Not About the Technology: Moving the IT Organization from Service Provider to Valuable Asset	11/04/2009	290
E09_176127	Reshaping Information Services for a Changing Faculty Population: Evidence and Insights from the MISO Survey	11/05/2009	264
E09_176140	Ignorance Isn't Bliss: How to Find Out What Your Clients Really Need	11/06/2009	543
E09_175908	Help Desk Coverage: How the University of Kentucky Did More with (Almost) Less	11/04/2009	162
E09_175708	Distributed Technology Support	11/04/2009	308
E09_176052	Attaining the Vision: Enterprise-Wide Expansion of CRM	11/04/2009	280
E09_176133	$30K Tuition: What Does It Buy from IT? (At Rice, a Lot!)	11/06/2009	282
E09_176022	Going Global: The Critical Role of IT as Institutions Expand Globally	11/04/2009	432
E09_176008	Seminar 14P - Optimizing IT Services for the Enterprise	11/03/2009	605
E09_176090	What Happened to the Computer Lab?	11/05/2009	691
E09_175922	Gaining a New Perspective: The Advantages of IT Professionals Podcasting	11/05/2009	172
E09_175899	IT Service Portfolio: Building a Bridge from Both Ends	11/04/2009	208

Policies (4)

Keywords

Item ID	Title	Resource Category	Pub Date	Views	Ranking
CSD2628	Personal Digital Assistant (PDA) Support Policy Policies and Procedures	Community Recommendation	01/01/2005	3,828
CSD2631	Personal Digital Assistant (PDA) Support Policy Policies and Procedures	Community Recommendation	01/01/2002	3,778
CSD2632	IT Policies and Forms Policies and Procedures	Community Recommendation	01/01/2005	4,977
CSD3001	Help Desk Software and Hardware Support Limits Policies and Procedures	Community Recommendation	01/01/2004	3,760

Podcasts (7)

Blogs (4)

EDUCAUSE hosts a number of blogs for its members. To view a list of all our blogs, click here.