Outsourcing - 110 Resources

Overview
Publications (61)
Presentations (33)
Policies (1)
Podcasts (10)
Blogs (6)

Overview

A contractual relationship, with a vendor on the premise, to assume responsibility for one or more IT functions or buseness processes. In outsourcing, the vendor owns the assets and the people required.

Publications (61)

EDUCAUSE publications address a diverse range of professional challenges in higher education IT, from updates on current developments to explorations of important overarching issues. Listed below are the full range of research, reports and other publications that EDUCAUSE and its members have written about Outsourcing.

Item ID	Title	Resource Category	Pub Date	Views
CSD5775	Hope or Hype on the Cloud Steve Kolowich Articles, Papers, and Reports	Community Contributions	11/05/2009	14
CSD5684	HELPING the Help Desk Ann McClure Articles, Papers, and Reports	Community Contributions	07/20/2009	78
CSD5694	The Tech Jobs that the Cloud will Eliminate Articles, Papers, and Reports	Community Contributions	07/22/2009	103
ECS0907	Partnership of Four: Managing Alternative Sourcing at Oakland University Bob Albrecht and Judith A. Pirani Articles, Papers, and Reports	ECAR	08/19/2009	119
ECM0905	Alternative IT Sourcing Strategies: From the Campus to the Cloud—Roadmap Philip J. Goldstein Articles, Papers, and Reports	ECAR	08/20/2009	196
ECS0906	Thomas Jefferson University: Enhancing IT Operations with an Outsourced Data Center Judith A. Pirani and Susan J. Foster Articles, Papers, and Reports	ECAR	08/13/2009	199
CSD5249	Request for Proposals for Co-Managed Central Help Desk Services Colorado Community College System RFPs	Community Recommendation	12/03/2007	575
EKF0905	Alternative IT Sourcing Strategies: From the Campus to the Cloud–Key Findings Philip J. Goldstein Articles, Papers, and Reports	ECAR	08/17/2009	720
CSD5241	When E-Mail Is Outsourced Andrew Guess Articles, Papers, and Reports	Community Recommendation	11/27/2007	774
CSD5467	Microsoft Live@edu Vendors	Community Recommendation	06/26/2008	803
ERM0963	Above-Campus Services: Shaping the Promise of Cloud Computing for Higher Education Brad Wheeler and Shelton M. Waggener Articles, Papers, and Reports	EDUCAUSE Review	10/30/2009	812
EQM0921	Looking at IT Through a New Lens: Achieving Cost Savings in a Fiscally Challenging Time George F. Claffey, Jr. Articles, Papers, and Reports	EDUCAUSE Quarterly	07/30/2009	1,080
CSD5253	University of Northern Colorado RFP for a Co-Managed Help Desk Ryan Rose RFPs	Community Recommendation	05/17/2007	1,195
CSD5203	Well, if They’re Already Using It ... Andrew Guess Articles, Papers, and Reports	Community Recommendation	10/25/2007	1,202
EPS290	Security in Outsourcing ASP and Hosted Solutions Theresa Rowe Effective Practices	Community Recommendation	01/01/2006	1,371
ECS0707	Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization Bob Albrecht and Judith A. Pirani Articles, Papers, and Reports	ECAR	12/03/2007	1,391
ERB0923	Collective Wisdom on E-Mail Outsourcing Judith A. Pirani Articles, Papers, and Reports	ECAR	11/17/2009	1,464
EQM08312	Student Input in College Decision Making Celeste M. Schwartz, Emory Craig, Jeffrey G. Trzeciak, Julie K. Little, and Veronica Diaz Articles, Papers, and Reports	EDUCAUSE Quarterly	08/04/2008	1,501
ECS0708	University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations Judith A. Pirani and Donald Z. Spicer Articles, Papers, and Reports	ECAR	12/21/2007	1,549
ECS0709	University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide Donald Z. Spicer and Judith A. Pirani Articles, Papers, and Reports	ECAR	02/14/2008	1,595
ERB0912	Strategic Outsourcing and Cloud Computing: Reality Is a Sober Adversary Michael A. Corn Articles, Papers, and Reports	ECAR	06/16/2009	1,642
ECM0708	Service on the Front Line: The IT Helpdesk in Higher Education Roadmap Judith A. Pirani and Mark C. Sheehan Articles, Papers, and Reports	ECAR	12/03/2007	1,681
EQM08111	Operational Lessons from a Strategic Sourcing Project Adam Krob Articles, Papers, and Reports	EDUCAUSE Quarterly	02/13/2008	1,727
ERB0908	Crowdsourcing the IT Help Desk: A Cloud Approach to Mass Intelligence Dewitt Latimer, Kathryn Rose, Justin Sipher and Melissa Woo Articles, Papers, and Reports	ECAR	04/21/2009	1,874
CSD5466	Google Apps Education Edition Vendors	Community Recommendation	06/25/2008	2,091

Presentations (33)

Stepping away from the distractions of normal routine to meet with peers, share experiences, and learn together can be invaluable. EDUCAUSE places great emphasis on the face-to-face meeting experience, offering you numerous opportunities throughout the year to gather with colleagues - from small regional events and special topic meetings to large, national conferences covering the full spectrum of roles and issues important to higher education. For more information on EDUCAUSE conferences and seminars, please see our Frequently Asked Questions page. Listed below is the full range of presentations EDUCAUSE and its members tagged with Outsourcing

Item ID	Title	Resource Category	Pub Date	Views
EPO0925	Partly Cloudy? What a CBO Should Know about Cloud Computing Rodney J. Petersen and Steven J. McDonald Presentations and Seminars	EDUCAUSE Policy Office	06/29/2009	76
SERC09_172448	Outsourcing E-Mail and Other Applications Presentations and Seminars	Southeast Regional	05/26/2009	159
E08_47699	Outsourcing Non-E-Mail Applications Kathleen Christoph Presentations/Speeches	EDUCAUSE Annual	10/30/2008	185
MAC08051	Penn Live: A Case Study in Updating the Student E-Mail Service John MacDermott, Christopher Mustazza, and Ira Winston Presentations/Speeches	Mid-Atlantic Regional	01/15/2008	307
MARC09_48024	Performing Risk Analysis and Testing: Outsource or In-House? A Towson University Case Study Lynn Ray Presentations/Speeches	Mid-Atlantic Regional	01/07/2009	423
E08_47572	In and Outsourcing: Benefits and Risks Lev S. Gonick and David E. Trevvett Presentations/Speeches	EDUCAUSE Annual	10/29/2008	681
CSD5465	MS WindowsLive@EDU Alan Walsh and Randy Wiemer Presentations/Speeches	Community Recommendation	07/10/2006	687
EDU07204	Outsourcing Student E-Mail and Other Collaboration Services Wendy Woodward Presentations/Speeches	EDUCAUSE Annual	10/23/2007	699
EDU07267	The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey Mark C. Sheehan Presentations/Speeches	EDUCAUSE Annual	10/23/2007	933
MARC09_47949	Help Desk Outsourcing: Lessons Learned Eric Behrens and Kathie La Martina Presentations/Speeches	Mid-Atlantic Regional	01/07/2009	980
ECR0709	The Upward Trail: Success Factors in Help Desk Management Mark C. Sheehan Presentations/Speeches	ECAR	12/06/2007	1,149
SER06002	Apogee and Birmingham-Southern College - The Future of ResNet Charles Brady and Anthony Hambey Presentations/Speeches	Southeast Regional	06/19/2006	1,701
EDU06084	Dealing with Printing Services Blanca Ivonne Castro Lopez, Francisco José Camargo Santacruz, and Alejandra Ocariz Villasenor Presentations/Speeches	EDUCAUSE Annual	10/10/2006	1,796
EDU06231	Letting Go of ResNet Edwin W. Fuller, Anthony Hambey and Robert C. Paver Presentations/Speeches	EDUCAUSE Annual	10/10/2006	1,823
MWR07086	Outsourcing Student E-Mail and Other Collaboration Services Wendy Woodward Presentations/Speeches	Midwest Regional	03/14/2007	1,908
LIVE0712	Outsourcing E-Mail and Other Commodity Services Jeffrey Keltner and Wendy Woodward Presentations/Speeches	Web Seminars EDUCAUSE	06/19/2007	2,274
EDU06243	Application Service Providers and Outsourcing: Protect Your Assets Theresa Rowe Presentations/Speeches	EDUCAUSE Annual	10/11/2006	2,307
SWR0672	Providing Student E-Mail Getting You Down? Outsource It! Cynthia M. Hadden and Brian D. Voss Presentations/Speeches	Southwest Regional	02/24/2006	2,362
MAC0524	Outsourcing ResNet David Weil Presentations/Speeches	Mid-Atlantic Regional	01/13/2005	2,427
MAC0511	Outsourcing: Look Before You Leap Marjorie Windelberg Presentations/Speeches	Mid-Atlantic Regional	01/12/2005	2,434
LIVE052	ResNet Outsourcing Edwin W. Fuller, Jr. and Bernard Rhoades Presentations/Speeches	Web Seminars EDUCAUSE	01/01/2005	2,554
LIVE0718	Exploring Student Communications Services for the 21st Century Deirdre Woods, Ira Winston, and Walter Harp Presentations/Speeches	Web Seminars EDUCAUSE	09/19/2007	2,716
NCP0541	Bucking the Trend: Insourcing Technology Robert M. Kuhn Presentations/Speeches	NERCOMP	03/07/2005	2,804
ENT07002	Commoditization of Core Services Cynthia M. Hadden and Brian D. Voss Presentations and Seminars	Enterprise Technology	05/23/2007	2,984
SAC07006	Outsourcing Student Collaborative Services Kari Barlow, H. O'Neal Smitherman, and Wendy Woodward Presentations/Speeches	SAC (Archives)	09/10/2007	3,632

Policies (1)

Item ID	Title	Resource Category	Pub Date	Views	Ranking
CSD5334	Third-party Management of Information Resources Policies and Procedures	Community Recommendation	03/21/2007	778

Podcasts (10)

Name	Views	Post date
In Conversation: Cloud Computing—Hype or Hope? Play \| Show Notes \| Download (8.61 MB audio/mpeg)	46	11/19/2009
E08 Podcast: E-Mail: In or Out? Play \| Show Notes \| Download (31.75 MB audio/mpeg)	733	11/25/2008
E07 Podcast: An Interview with Cedric Bennett - Security Concerns and Risk Management Play \| Show Notes \| Download (13.65 MB audio/mpeg)	908	11/01/2007
Podcast: Outsourcing and Partnering for Student Collaborative Services - An Interview with O'Neal Smitherman Play \| Show Notes \| Download (12.57 MB audio/mpeg)	3,408	08/13/2007
EDUCAUSE2006 Podcast: Application Service Providers Play \| Show Notes \| Download (32.77 MB audio/mpeg)	3,415	03/02/2007
Commoditization of Core Services: An Interview with Brian Voss and Cynthia Hadden Play \| Show Notes \| Download (11.89 MB audio/mpeg)	3,578	06/20/2007
An Interview with Tom Tuchscher about Outsourcing Web Design Play \| Show Notes \| Download (5.04 MB audio/mp3)	4,497	05/19/2005
An Interview with Tracy Schroeder Play \| Show Notes \| Download (16.63 MB audio/mpeg)	4,582	10/26/2006
2007 Policy Conference: Year In Review Play \| Show Notes \| Download (30.14 MB audio/mpeg)	4,705	06/05/2007
An Interview with Khalid Chaudhary, AVP at Tennessee State University Play \| Show Notes \| Download (16.27 MB audio/mp3)	5,412	11/11/2005

Blogs (6)

EDUCAUSE hosts a number of blogs for its members. To view a list of all our blogs, click here.

Title	Blogger	Posted	Views
Institute for Computer Policy and Law (ICPL) Annual Seminar July 20-23	Rodney J. Petersen, EDUCAUSE	06/25/2009	114
EDUCAUSE Announces New ECAR Study on Alternative IT Sourcing Strategies	Lisa Gesner, EDUCAUSE	08/19/2009	231
Final FERPA Rules Announced by Department of Education	Rodney J. Petersen, EDUCAUSE	12/09/2008	506
Final FERPA Rules Announced by Department of Education	Valerie M. Vogel, EDUCAUSE	02/05/2009	603
June 19: Free Web Seminar on Outsourcing E-mail and Other Commodity Services	Lisa Gesner, EDUCAUSE	06/07/2007	3,228
Tune In September 19 for a Free Web Seminar on Student Communications Services for the 21st Century	Colleen Luckett, EDUCAUSE	09/12/2007	3,262

Do you have a great resource that should be listed here? Email contribute@educause.edu with your recommendation!