Benchmarking - 64 Resources

Overview

Benchmarking is a method for organizational improvements that involves continuous, systematic evaluation (and understanding) of the products, services and processes of organizations that are recognized as representing best practice.

Publications (32)

EDUCAUSE publications address a diverse range of professional challenges in higher education IT, from updates on current developments to explorations of important overarching issues. Listed below are the full range of research, reports and other publications that EDUCAUSE and its members have written about Benchmarking.

Keywords

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Item ID	Title	Resource Category	Pub Date	Views	Ranking
CEM9237	Linking Administrative and IT Productivity in Higher Education DeNoia, Swearingen Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1992	6,080
HEI0410	What Presidents Need to Know About the Payoff on the Information Technology Investment - Complete Set of Background Papers Articles, Papers, and Reports	HEIRAlliance (Archives)	01/01/1994	5,118
HEI0400	HEIRAlliance Executive Strategies Report #4: What Presidents Need to Know About the Payoff on the Information Technology Investment Articles, Papers, and Reports	HEIRAlliance (Archives)	01/01/1994	5,332
CEM9516	Observations on Benchmarking InformationTechnology Support Office of Computer and Information Systems Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1995	6,232
CEM9829	What Do Information Technology Support Services Really Cost? Karen Leach and David Smallen Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1998	5,543
CEM982d	Readers Respond Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1998	4,102
CNC9844	Help for the Help Desk Charles R. Thomas Articles, Papers, and Reports	CAUSE (Archives)	01/01/1998	4,649
CNC9856	What Do Information Technology Support Services Really Cost? Karen Leach, David Smallen Articles, Papers, and Reports	CAUSE (Archives)	01/01/1998	4,807
EDU0065	Measuring the Effectiveness of Distance Education Barbara B. Lockee and David M. Moore Articles, Papers, and Reports	EDUCAUSE Annual	01/01/2000	6,247
CSD2544	Quality on the Line: Benchmarks for Success in Internet-Based Distance Education Institute for Higher Education Policy Articles, Papers, and Reports	Community Contributions	01/01/2000	5,717
ERM0168	Improving Service Quality with Benchmarks Ray Grant Articles, Papers, and Reports	EDUCAUSE Review	01/01/2001	4,843
EQM0234	Seven Benchmarks for Information Technology Investments David Smallen and Karen Leach Articles, Papers, and Reports	EDUCAUSE Quarterly	01/01/2002	5,441
ERB0221	Technology Assessment: Making Sure We Get It Right Heather Stewart Articles, Papers, and Reports	ECAR	10/28/2002	8,107
ERB0320	Continuous-Improvement Strategies in Higher Education: A Progress Report G. Kendell Rice and Donna Clark Taylor Articles, Papers, and Reports	ECAR	09/30/2003	6,249
ESI0403	Information Technology Strategic Management in Higher Education ECAR Surveys	ECAR	10/20/2003	4,089
ERB0325	ERP Call Centers: Benchmarking and Implementation Kaye Orten Articles, Papers, and Reports	ECAR	12/09/2003	6,402
CSD3495	The Center for Internet Security Download Files Tools	Community Recommendation	01/01/2004	4,143
EPS264	Measuring IT Success Against Benchmarks Pradeep Saxena Effective Practices	Community Recommendation	01/01/2004	1,242
EQM0413	Management by Fact: Benchmarking University IT Services Jennifer Dowling Dougherty, William Clebsch and Greg Anderson Articles, Papers, and Reports	EDUCAUSE Quarterly	01/01/2004	7,591
EKF0403	Information Technology Alignment in Higher Education Key Findings Judith A. Pirani and Gail Salaway Articles, Papers, and Reports	ECAR	06/23/2004	4,478
ERS0403	Information Technology Alignment in Higher Education Bob Albrecht, Bob Bender, Richard N. Katz, Judith A. Pirani, Gail Salaway, Toby D. Sitko, and John Voloudakis Articles, Papers, and Reports	ECAR	06/23/2004	10,659
ECM0403	Information Technology Alignment in Higher Education Roadmap Judith A. Pirani Articles, Papers, and Reports	ECAR	07/01/2004	6,240
ERB0419	Leading Innovation: Innovation Climate and IT Unit Effectiveness Mark R. Nelson Articles, Papers, and Reports	ECAR	09/14/2004	4,559
EQM0540	It’s Not the Change, It’s the Difference: Evaluating Technology on Campus Frank W. Connolly Articles, Papers, and Reports	EDUCAUSE Quarterly	01/01/2005	3,016
ERB0506	Breaking Out of the IT Silo: The Integration Maturity Model Mark R. Nelson Articles, Papers, and Reports	ECAR	03/15/2005	4,338

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Presentations (21)

Stepping away from the distractions of normal routine to meet with peers, share experiences, and learn together can be invaluable. EDUCAUSE places great emphasis on the face-to-face meeting experience, offering you numerous opportunities throughout the year to gather with colleagues - from small regional events and special topic meetings to large, national conferences covering the full spectrum of roles and issues important to higher education. For more information on EDUCAUSE conferences and seminars, please see our Frequently Asked Questions page. Listed below is the full range of presentations EDUCAUSE and its members tagged with Benchmarking

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Item ID	Title	Resource Category	Pub Date	Views	Ranking
EDU0198	Balanced Scorecard for Gauging IT Value and Alignment to Mission David A. Bantz Presentations/Speeches	EDUCAUSE Annual	01/01/2001	6,431
EDU03120	The COSTS Project: IT Benchmarks, Trends, and Insights David L. Smallen Presentations/Speeches	EDUCAUSE Annual	01/01/2003	5,521
EDU0350	Management by Fact: MIT and Stanford Benchmark the IT Help Desk Greg Anderson, Willaim Clebsch, and Jennifer D. Dougherty Presentations/Speeches	EDUCAUSE Annual	01/01/2003	5,701
EDU0364	How to Implement a Useful, Ongoing IT Metrics Program Susan Grajek Presentations/Speeches	EDUCAUSE Annual	01/01/2003	5,681
CSD3506	Effective Security Practices: Present and Future Chris Misra, Martin Schulman, Joe St. Sauver, and Jack Suess Presentations/Speeches	Security Task Force	01/01/2004	4,141
EDU04156	Management by Fact: Benchmarking University IT Services MIT/Stanford Presentations/Speeches	EDUCAUSE Annual	01/01/2004	3,462
EDU0447	Benchmarks: Helping Your President Understand IT Investments David L. Smallen Presentations/Speeches	EDUCAUSE Annual	10/20/2004	3,643
MAC0523	Using External Data Sources to Increase Confidence in Assessment Conclusions Eric J. Fountain, Stephen G. Landry and Danielle Mirliss Presentations/Speeches	Mid-Atlantic Regional	01/13/2005	2,566
SPC0566	Using CIS Configuration Benchmarks in Higher Ed Environments Randy Marchany and John Banghart Presentations/Speeches	Security Professionals Conference	04/05/2005	5,674
EDU05107	Measuring Institutional Success: An E-Portfolio for Accreditation and Assessment Outcomes Vivienne Carr, David W. Middleton, and Rosemary Skeele Presentations/Speeches	EDUCAUSE Annual	10/20/2005	2,540
EDU05254	A Successful Tool to Create Positive Change: Result of an IT Risk Assessment and Benchmark at Scandinavian Universities Magnar Antonsen, Jonas Everbrand, Johan Lidros, and Jan-Martin Lowendahl Presentations/Speeches	EDUCAUSE Annual	10/21/2005	3,725
SPC0672	Security Assessments in an Academic Environment Jon Allen and Robert Paul Hartland Presentations/Speeches	Security Professionals Conference	04/11/2006	2,304
ECR0515	Knowledge, Vetting, and Discovery Gail Salaway and Judith B. Caruso Presentations/Speeches	ECAR	05/16/2006	2,342
ECR0516	Telling Your Story Ronald Yanosky and Philip J. Goldstein Presentations/Speeches	ECAR	05/16/2006	2,351
ENT06025	Measuring the Future: MIT and Stanford Benchmark the Help Desk William Clebsch, Christopher M. Lundin and Oliver Thomas Presentations/Speeches	Enterprise Technology	05/25/2006	3,885
MWR07063	Effective Tools to Manage a Diverse IT Department Roberta Ambur, Jeff Chatham Presentations/Speeches	Midwest Regional	03/12/2007	2,578
SER07036	Metrics and Measures and Dashboards, Oh My! The Challenges of Developing a Quality Program for IT Monte Luehlfing Presentations/Speeches	Southeast Regional	06/11/2007	2,580
EDU07248	Measuring What Matters Craig Blaha and David Burns Presentations/Speeches	EDUCAUSE Annual	10/23/2007	559
EDU07267	The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey Mark C. Sheehan Presentations/Speeches	EDUCAUSE Annual	10/23/2007	933
EDU07321	EDUCAUSE Core Data Service 2006 Results Brian L. Hawkins Presentations/Speeches	EDUCAUSE Annual	10/23/2007	379
NCP08079	Tracking Our Progress, Planning Our Future Katie Livingston Vale Presentations/Speeches	NERCOMP	03/10/2008	251

Podcasts (2)

Blogs (9)

EDUCAUSE hosts a number of blogs for its members. To view a list of all our blogs, click here.