The chat history has been cleared randall@Ringling College: With Agile, don't you work in sprints, so in effect you could have a project "open" for a period of time and that project may have several sprints as the needs arise? Michelle - Notre Dame: If you are focusing on extending existing services only, what if a new service is needed? How is innovation supported? Jessica@UniversityofWashington: Have you applied agile to COTS products and if so, how well has it worked? Richard at Penn State University: that makes sense...are there any examples or templates we can use? Richard at Penn State University: for story points vickie@Texas A&M University: how do you handle competing requests across different departments Michelle - Notre Dame: How would this scale to an env with multiple lines of business and central IT that is silo'd? Leema @ Arizona State University: I have seen Agile work very well for application development projects. How well does this apply, or how do you change this, to apply to infrastructure projects? Barrie - Princeton: What if you have one developer supporting 3 product owners. How do prioritize? vickie@Texas A&M University: keep going SCSU: i agree with Vickie Richard at Penn State University: keep going vickie@Texas A&M University: it isn't about not wanting to meet the end-user needs but you have customers waiting in line for your services Barrie - Princeton: Do you use this methodology for all IT efforts? It seems like it wouldn't fit for something like doing the analysis of moving from Banner to Oracle for Accounts Receivable and then implementing it. Shaun @ University of St. Thomas: For a Banner upgrade, we have to do it on a specific date. How does this work in that situation? SCSU: If I see examples, that really helps me learn. Is it possible to see some artifacts that you may have from a previous work effort? Dalin @ UTSA: Have to go, but wanted to say thanks for the discussion and posting the responses/references on the listserv Ashley: https://confluence.delhi.edu/display/CIS/Network+Replacement+Project SCSU: thank you so much!!! Barrie - Princeton: THanks so much Jessica@UniversityofWashington: Thanks - great information Brian Miller@ Tufts University: Thanks! Ashley: Thank you! Patrick Masson @ UMassOnline: Hopefully it was not too much of a mess vickie@Texas A&M University: thanks! Patrick Masson @ UMassOnline: thanks all Patrick Masson @ UMassOnline: phew CG PM Host: great job!