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Jun 7th, 2005
10:45 AM - 11:30 AM
Peachtree (Lobby Level)
Mountain Time
Session Type: Track 3
The University of Memphis has deployed Ask TOM, a Web-based system that provides fast, accurate, and consistent answers to students' questions across phone, e-mail, Web, and chat channels. The system consolidates information resources previously scattered across various academic and administrative units. Selection methodologies, benefits, return on investment, information relevancy challenges, and application to specific programs will be discussed.