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Decentralizing Support Services: It's All About Relationships
Jun 19th, 2006
2:15 PM - 3:00 PM
Peachtree (Lobby Level)
Session Type: Track 2
Towson University reorganized its desktop/client support from a highly centralized approach to a decentralized model: three precincts, two virtual support teams, and a strong liaison program with our eight colleges. Overall client satisfaction jumped from "dismal" to a rating of 3.8 (out of 4.0). Learn how we did it.
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