Main Nav

Jun 11th, 2007
3:30 PM - 4:15 PM
Buckhead Ballroom 1 (Lower Ballroom Level)
Mountain Time
Session Type: Track 1
Reporting quality and showing the value of an IT organization is a challenging proposition. The old saying you can't manage what you can't measure is still true. Determining how to show "hard numbers" for IT services takes a good deal of thought and planning. This session will discuss one way to achieve the desired measurement objectives.