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Using Project Management Tools to Manage Services—Or, How EITS Is Figuring Out What We Do!
Jun 2nd, 2008
3:45 PM - 4:30 PM
City Terrace 4 (Third Floor)
Session Type: Track 3
Managing, documenting, and controlling service activities is one of the biggest issues facing an IT organization. Enterprise Information Technology Services (EITS) within the University of Georgia approached the problem by implementing the Clarity Portfolio and Project Management tool and adapting it to meet the needs of both project and service management. We will discuss the process we used to determine the activities our organization is accomplishing and to implement a tool to capture data to document those activities and help plan for the future.