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May 30th, 2012
2:30 PM - 3:15 PM
Grand Ballroom Salons I/J
Eastern Time
One major issue we face today is how to deliver pertinent information on major service or system changes in a timely and informative manner. How can you communicate the desired information while engaging and educating your end users? A fully developed communication strategy can mitigate challenges by enhancing how an organization positions itself to manage customer expectations through informed, constant, proactive updates using multiple channels. Learn what tools and people West Georgia and Georgia State University use to engage and educate. Key takeaways from this session will be repeatable methods to inform, engage, and educate your users.