Main Nav

May 30th, 2012
2:30 PM - 3:15 PM
Grand Ballroom Salons I/J
Eastern Time
One major issue we face today is how to deliver pertinent information on major service or system changes in a timely and informative manner. How can you communicate the desired information while engaging and educating your end users? A fully developed communication strategy can mitigate challenges by enhancing how an organization positions itself to manage customer expectations through informed, constant, proactive updates using multiple channels. Learn what tools and people West Georgia and Georgia State University use to engage and educate. Key takeaways from this session will be repeatable methods to inform, engage, and educate your users.


Annual Conference
September 29–October 2
View Proceedings

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.


Digital Badges
Member recognition effort
Earn yours >

Career Center

Leadership and Management Programs

EDUCAUSE Institute
Project Management



Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.


EDUCAUSE organizes its efforts around three IT Focus Areas



Join These Programs If Your Focus Is


Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.



2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations

Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.