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Feb 23rd, 2006
2:30 PM - 3:15 PM
Austin Room - 2nd Floor
Mountain Time
Session Type: Track 1
IT at University of Oklahoma Health Sciences Center is undergoing transformation by adapting service management best practices. Learn how we addressed collaboration, information sharing, and process improvement problems with techniques like the Huddle and the Top 70. Through these and other methods we have cultivated engaged professionals, improved operational effectiveness, and wowed our customers.