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Feb 20th, 2008
3:45 PM - 4:30 PM
Highland Room (2nd Floor)
Mountain Time
Session Type: Track 2
Thinking about implementing a cost-recovery technology solutions group within IT? Running one now and want to improve it? Come hear how Rice University is successfully managing theirs and walk away with specifics on how to run yours. Topics will include staffing, competencies, projects, time, billing, marketing, vendors, students, and success metrics.