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Knowledge as a Service: Texas Woman's University Enterprise Knowledgebase Project
Feb 25th, 2009
8:30 AM - 9:15 AM
Hidalgo Ballroom B
Session Type: Act 2: Balancing Innovation and Operations
Knowing that students look to the web for many services, Texas Woman's University IT help desk launched a knowledgebase self-service solution, Just Ask I.T. The success of Just Ask I.T. led to a broader self-service approach on an enterprise level, with Ask TWU emerging the next year. Strategically, Ask TWU provided a customer service solution leveraging knowledge and self-service for all students, faculty, and staff at TWU.
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