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Feb 26th, 2009
9:30 AM - 10:15 AM
Hidalgo Ballroom A
Mountain Time
The Technical Support Center at the University of Northern Colorado has been transitioning from a necessary evil (help desk) into a strategic, value-added organization (technical support center). To facilitate this change, a partnership was formed to co-manage support for technical issues and requests. This presentation will focus on the research and considerations behind the decision to co-manage our support, lessons learned during the implementation phase, and insight into the ongoing maintenance of the relationship.