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Evolving Academic Computing Offerings: A Successful Strategy
Thursday
Feb 18th, 2010
2:30 PM - 3:15 PM
Capitol Ballroom F-H
Session Type: Managing the Enterprise
Rice University has struggled to find a method for updating infrastructure, embracing new technologies, and decommissioning old ones. Rice tried a new methodology in replacing and updating its OwlNet UNIX-based infrastructure. The data-driven and customer-focused process has yielded a newly deployed service, enthusiastic faculty and students engaged in testing, and a feeling of satisfaction at the transparency of the process. The result is a model that Rice will follow again.
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