Seminar 2 - How to Really Listen to Your Customers and Others<br><b>PLEASE NOTE: Separate registration and fee is required to attend this seminar.</b>

We've all experienced situations in which what was said during a conversation was not heard by everyone in the same way. Communication is a two-way channel, but listening is actually more important than talking. In these economically challenging times, good customer listening skills are crucial for effective and efficient problem solving. Seven different activities will underscore the importance of each of the listening skills presented. All resources will be posted to the EDUCAUSE website at the conclusion of the seminar so you can easily re-create similar learning opportunities to become better listeners for your campus colleagues.