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Evaluating Digital Services: A Visitors and Residents Approach
February 19, 2014

This JISC infoKit contains advice on evaluating the services university libraries offer to users. The focus is primarily on digital/online services but set within the broader context of more trad…

M. Catherine Hirschbiel

Outreach Coordinator & Reference Librarian

Emerson College

Boston, Massachusetts


M. Catherine Hirschbiel
Learning the Ropes: How Freshmen Conduct Course Research Once They Enter College
December 4, 2013

"This paper presents findings about the challenges today’s college freshmen face, and the information seeking strategies they develop, use, and adapt as they make the transition from high …

The Behavior of Finding Information
December 4, 2013

Lynn Silipigni Connaway, Donna M. Lanclos, and Erin M. Hood, in conversation with Beth Forrest Warner, share insights into a three-year U.S.-U.K. collaborative study project that identifies how s…

"I always stick with the first thing that comes up on Google. . ." Where People Go for Information, What They Use, and Why
December 6, 2013

Key Takeaways The Visitors and Residents project seeks to identify and recommend strategies that IT staff and library professionals can adopt to help students and faculty membe…

Social Media as a Primary Source: A Coming of Age
December 6, 2013

Vicki Coleman is Dean of Library Services, North Carolina Agricultural and Technical State University. What is a primary source? Many research guides created by academic librarians …

CNI 2013 Podcast: Information Literacy MOOCs at Wake Forest University
September 16, 2013

This podcast features an interview with e-Learning Librarian at Wake Forest University Kyle Denlinger . The recent explosion in popularity of massive, open, online courses (MOOCs) caused th…

Using Multimedia Conferencing to Connect Literacy Educators
October 7, 2013

Key Takeaways The University of Northern Iowa's literacy center staff faced challenges including limited time , numerous locations to visit and people to connect with, …

Helping to Open Up: Improving Knowledge, Capability and Confidence in Making Research Data More Open
July 15, 2013

This report was commissioned by the Research Information and Digital Literacies Coalition (RIDLs) in the United Kingdom. RIDLs exists to promote collectively the value of training and development…

Increasing iPad Usability for Digital Literacy in Under-Represented Communities
July 1, 2013

Key Takeaways After receiving 10 iPads , the library staff at Winston-Salem State University wanted to increase the devices' usability as a supplemental instructional tool, s…


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