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Progress in Meeting Demand for Mobile IT
September 19, 2013

Higher education increasingly provides mobile access to a range of services, apps, and websites, resulting in on-the-go convenience, efficiency, and greater end-user satisfaction. Students, f…

Central IT Support Services
August 12, 2013

This CDS Spotlight focuses on data from the 2012 Core Data Service to better understand how higher education institutions provide central IT support services . Information provided for this sp…

The Wild-Card Character of "Bring Your Own": A Panel Discussion
April 1, 2013

Panelists on the front lines of higher education information technology share their thoughts on BYOD and what it could mean for colleges and universities. By R. F. "Chip"…

BYOD and Get Walk-in Service
April 1, 2013

Key Takeaways Boise State University, a large commuter school, has emphasized use of personal mobile devices for learning both in and out of the classroom. From the perspectiv…

Mobile Support Solutions for a Distributed, Regionally Diverse Organization
March 18, 2014 | A session at the EDUCAUSE Connect: Chicago

We're a small area of a larger research institution charged with supporting regional locations and online education. Come learn about the tools we use to provide on-demand support to nine re…

The Help Desk's Guide to Using 24/7 Online Technical Support Resources
March 18, 2014 | A session at the EDUCAUSE Connect: Chicago

Stop by to hear how we support mobile access to just-in-time learning and technical support 24/7 for staff and student workers through the piloted use of an online, on-demand training site that o…

Developing a Campus Mobile Strategy: Guidelines, Tools, and Best Practices
January 24, 2013

This guide from the ACTI Mobile Web Frameworks Working Group helps walk you through the steps of: Making the Case for Mobility, Thinking Through a Mobility Strategy, Developing Institutional …

Preparing for Back-to-School BYOD
August 8, 2012

With the BYOD trend on campus growing ever stronger, an IT network analyst shares his checklist to help ensure that your campus network is ready to manage the onslaught. …

Executive Summary: Student Mobile Computing Practices -- Lessons Learned from Qatar
August 13, 2012

Eden Dahlstrom is a Senior Research Analyst at EDUCAUSE. Mobile computing is transforming information technology and the student learning environment in higher education. Inst…

Mobile Tablet Debate
February 11, 2014 | A session at the EDUCAUSE Connect: Portland

Increased use of BYOD and organization-owned tablets in the higher education environment make device management, use, and support increasingly difficult. How do you support one over another? What…