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Mobile Support Solutions for a Distributed, Regionally Diverse Organization
March 18, 2014 | A session at the EDUCAUSE Connect: Chicago

We're a small area of a larger research institution charged with supporting regional locations and online education. Come learn about the tools we use to provide on-demand support to nine re…

The Help Desk's Guide to Using 24/7 Online Technical Support Resources
March 18, 2014 | A session at the EDUCAUSE Connect: Chicago

Stop by to hear how we support mobile access to just-in-time learning and technical support 24/7 for staff and student workers through the piloted use of an online, on-demand training site that o…

Mobile Tablet Debate
February 11, 2014 | A session at the EDUCAUSE Connect: Portland

Increased use of BYOD and organization-owned tablets in the higher education environment make device management, use, and support increasingly difficult. How do you support one over another? What…

8 Mobile Device Security Steps
October 1, 2013 | A session at the EDUCAUSE LIVE! - 8 Mobile Device Security Steps

Every organization is challenged to rapidly deploy mobile device security. The SANS 8 Mobile Device Security Steps is a community-driven project to provide the most up-to-date information on the …

Virtual Desktops: New Opportunities for Support, Software Utilization, and Security
October 16, 2013 | A session at the EDUCAUSE Annual Conference 2013

Virtual desktops present many opportunities for campuses large and small. This presentation will highlight two projects: a multi-institution, cloud-based model and a system emphasizing mobile suppo…

Delivering a Practical Mobility Strategy: Start Here and Get It Done!
October 16, 2013 | A session at the EDUCAUSE Annual Conference 2013

The emphasis of any mobility strategy needs to be convenience and ease of use, combined with willingness to act quickly and take measured risks to ensure timely responses to the mobility needs and …

On the Cutting Edge: Innovative Services That Blend Technology with Purpose
February 13, 2013 | A session at the West/Southwest Regional Conference

Join this lively session for a look at three exciting and innovative services being offered to meet new challenges on our campuses including data management, the need to rethink and repurpose physi…

Taking Student Services for Online Learners to the Next Level
January 16, 2013 | A session at the Mid-Atlantic Regional Conference

For institutions looking to go beyond the basics and make their online programs robust and competitive, expanded student and instructional support services are the key. This presentation will sha…

Defining Mobile Strategies: A Team Approach
November 7, 2012 | A session at the EDUCAUSE Annual Conference 2012

Mobile computing is impacting our institutions with great speed and force. New and novel apps are integrated into the educational landscape almost every day. Servicing these solutions is no longe…

Does BYOD Require BYOITS (By Your Own IT Staff) for the Mobile Tsunami?
June 1, 2012 | A session at the Southeast Regional Conference

We are in the midst of a national trend of BYOD (Bring Your Own Device). How does this new movement impact our campuses in terms of IT support for teaching and learning? Will those schools implemen…

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