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Jason Ramsey
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Asst. Dir, Administrative Information Services
Allegheny College
Meadville, Pennsylvania
UNITED STATES
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Beyond CRM: SaaS slips into the mainstream
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February 22, 2010
Businesses are taking the plunge into budget-friendly software-as-a-service offerings for everything from recruitment to central ERP. Businesses …
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Bringing Service Back: Exceeding Customer Satisfaction Through Service Delivery
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February 18, 2010
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A session at the EDUCAUSE Southwest Regional Conference 2010
Exceeding customer satisfaction by how we deliver services, not by what services we deliver, has become acculturated in the Lone Star College System. Showing value and caring about customers is man…
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Seminar 2 - How to Really Listen to Your Customers and Others PLEASE NOTE: Separate registration and fee is required to attend this seminar.
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February 17, 2010
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A session at the EDUCAUSE Southwest Regional Conference 2010
We've all experienced situations in which what was said during a conversation was not heard by everyone in the same way. Communication is a two-way channel, but listening is actually more impo…
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Whatever It Takes: Supporting Higher Education Executives 24 x 7 x 365
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September 8, 2009
This ECAR research bulletin discusses the decision by the information technology organization at Indiana University (IU) to form an IT team dedicated to VIP support. It reviews the challenges of…
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Beyond the Help Desk: Creating a Culture of Service in the IT Organization
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August 25, 2009
This ECAR research bulletin describes strategies used by the IT organizations at the University of Massachusetts Boston and Dickinson University to develop a plan for improving the culture of ser…
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Attaining the Vision: Enterprise-Wide Expansion of CRM
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November 4, 2009
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A session at the EDUCAUSE 2009 Annual Conference
Contrary to traditional CRM implementations managing communications, uOttawa has expanded the technology to an enterprise-wide vision of service throughout the student life cycle. This session will…
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An IT Relationship Management Roadmap
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April 14, 2009
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A session at the EDUCAUSE Western Regional Conference 2009
The Relationship Management and Project Services Office at California State University, East Bay, is responsible for supporting the ITS-client partnership, serving as the client contact and advocat…
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Preparing for the Rollout with the Customer in Mind: New Knowledge Creation at Purdue University
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March 24, 2009
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A session at the EDUCAUSE Midwest Regional Conference 2009
In planning for a fall 2008 university-wide software implementation, Purdue's Consulting and Training group developed a new methodology to guide the creation of customer-centric knowledge arti…
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CRM Adventures: Three Perspectives
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October 30, 2008
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A session at the EDUCAUSE 2008 Annual Conference
Constituent and customer relationship management solutions are starting to make inroads in higher education. This panel discussion will bring together representatives from Rio Salado College, Ohio …
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