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Changing the Culture of an IT Organization, Whirlwind Style
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April 11, 2013
Yale’s IT organization is in transformation mode. The journey over the past 18 months has covered everything: a major reorganization; a top-to-bottom and side-to-side implementation of ITI L…
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2012 CDS Executive Summary Report
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January 24, 2013
This report summarizes results from the EDUCAUSE Core Data Service (CDS) survey. Using a matched set of 616 CDS 2011 and CDS 2012 participating institutions, this year’s report is a detaile…
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Making Time for the Strategic Initiatives: Exploring Ways to Obtain a Better Balance
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April 18, 2013
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A session at the Enterprise IT Leadership Conference 2013
An IT organization must adjust the services it offers and how it provides them so that it can have the ability to focus on initiatives that help the institution address its strategic objectives and…
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ITSM Methodologies: Momentum and Governance
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April 17, 2013
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A session at the Enterprise IT Leadership Conference 2013
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, …
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ITSM Governance: Moving Ahead and Staying on the Rails
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March 13, 2013
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A session at the NERCOMP Annual Conference
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, …
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The Top IT Issues in Higher Education
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November 9, 2012
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A session at the EDUCAUSE Annual Conference 2012
This year's EDUCAUSE Top-Ten IT Issues list departed from those of previous years, reflecting a growing recognition of IT's strategic value. What will 2013 bring? Learn more about this …
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Information Technology Services in Community Colleges: Strengths, Opportunities, and Challenges
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July 17, 2012
This report is the product of a secondary analysis of the EDUCAUSE 2011 Core Data Service survey and the 2011 ECAR National Study of Undergraduate Students and Information Technology . Data fr…
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A Dozen Gurus Describe IT Collaborations That Work
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May 22, 2012
What factors are most important when evaluating a specific IT collaboration? To answer this question, the authors asked an experienced group of IT leaders to analyze collaborations with w…
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Effective Implementation of IT Governance: From Top to Bottom
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May 17, 2012
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A session at the Enterprise IT Leadership Conference 2012
This session will examine IT governance from both the IT and non-IT perspectives. Within the unit , effective governance needs to be based on sound process and quality principles. COBIT provides ju…
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The EDUCAUSE 2011 Core Data Service Report: Highlights and Insights into Higher Education Information Technology
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January 31, 2012
Authors: Susan Grajek , Vice President for Data, Research, and Analytics, EDUCAUSE Pam Arroway , Senior Statistician, EDUCAUSE This report summarizes results from the 2011 EDUC…
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