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Changing the Culture of an IT Organization, Whirlwind Style: April 11, 2013

Yale’s IT organization is in transformation mode. The journey over the past 18 months has covered everything: a major reorganization; a top-to-bottom and side-to-side implementation of ITI L…
Service Descriptions in Higher Ed IT organizations: April 18, 2013 | A session at the Enterprise IT Leadership Conference 2013
This presentation will describe the process that Cal Poly Pomona used to standardize on a service description methodology and show the lessons learned in the development of that methodology. It wil…
ITSM Methodologies: Momentum and Governance: April 17, 2013 | A session at the Enterprise IT Leadership Conference 2013
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, …
ITSM Governance: Moving Ahead and Staying on the Rails: March 13, 2013 | A session at the NERCOMP Annual Conference
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, …
Changing the Culture of an IT Organization, Whirlwind Style: March 12, 2013 | A session at the NERCOMP Annual Conference
Yale's IT organization is in transformation mode. The journey, over the past 18 months has covered everything: a major reorganization; a top to bottom and side-to-side implementation of ITIL…
Martin Morrey: Web Integration Manager

University of Edinburgh

Edinburgh, Midlothian

UNITED KINGDOM
Processes That Transform and Unite the IT Organization: February 13, 2013 | A session at the West/Southwest Regional Conference
Discover how the University of Texas at Arlington is leveraging ITIL to transform and unite its IT organization. In this session, basic ITIL processes will be reviewed. Participants will explore …
Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes: April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
Patrick Corcoran: Business Development Manager - Enterprise Solutions

International Institute for Learning

New York, New York

UNITED STATES
Thomas Wilk: Desktop Support Assistant Manager

Carnegie Mellon University

Pittsburgh, Pennsylvania

UNITED STATES

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