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Student Success Center Enhances Student Experiences
July 1, 2013

Key Takeaways In an effort to deliver student support services more efficiently , Suffolk County Community College assessed its routine practices in search of new ways of making pos…

Rio Salado College
November 28, 2012

Updated May 2013 Rio Salado College is creating new processes to make college completion more attainable for early college high school students, workers of partner employers, and individua…

Board of Regents of the University System of Georgia
November 28, 2012

Updated October 2013 The University System of Georgia and one of its institutions, Columbus State University, are designing a new Bachelor of Arts degree program in Communication with a Ci…

Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes
April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience.  "The student experience …

Mark Johnston

Academic Services Architect

University of Toronto

Toronto, Ontario


Mark Johnston
Case Study 16: Penn State World Campus: Ensuring Success, Not Just Access
May 2, 2012

A case study from Game Changers Wayne Smutz and Craig D. Weidemann This chapter is licensed under a Creative Commons Attribution 3.0 Unported License The Pennsylvania S…

Case Study 10: Central Piedmont Community College: Online Student Profile Learning System
May 2, 2012

A case study from Game Changers Clint McElroy Introduction More people than ever are pursuing higher education in the United States. The increasing number of students attending c…

Chapter 13: Providing Quality Higher Education for Adults
May 2, 2012

A chapter from Game Changers Susan C. Aldridge University of Maryland University College (UMUC) first opened its classrooms in 1947 as a special college at the University of Marylan…

Chapter 12: Athabasca University: Canada’s Open University
May 2, 2012

A chapter from Game Changers Dietmar Kennepohl, Cindy Ives, and Brian Stewart This chapter is licensed under a Creative Commons Attribution 3.0 Unported License The pri…

Analytics in Support of Student Retention and Success
April 10, 2012

Higher education is facing a variety of conflicting challenges. National and state competitiveness depend on a citizenry with postsecondary education. Large segments of the population traditional…


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