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Measuring User Satisfaction: Why It’s Important and How to Do It - Infographic: August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…
IT Compliance Framework for Institutions of Higher Ed: April 16, 2013 | A session at the Security Professionals Conference
Institutions of higher education are increasingly expected to comply with various regulatory requirements specifically focused at data privacy and protection. Sometimes there could be overlap in ef…
Benchmarking for CIOs: February 12, 2013 | A session at the West/Southwest Regional Conference
The CIO role is changing from technologist to business strategist, communicator, and financial manager. In this new role, having data and knowing what to do with it will be instrumental to CIOs…
Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes: April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
Measuring User Satisfaction: Why It’s Important and How to Do It: August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
Podcast: John Campbell and George Siemens on Using Analytics: July 25, 2012

In this podcast, Executive Director of Administrative Information Services at Princeton University, Colin Currie , talks analytics with George Siemens and John Campbell . Siemens is a …
Metrics 201: Benchmarking and Security Metrics: May 15, 2012
Whether you're new to metrics or a metrics master, this session is for you. We'll help you get started with using a metrics development methodology. Then, we'll look at some examples…
Analytics: Planning Considerations: May 18, 2012 | A session at the Enterprise IT Leadership Conference 2012
Academic leaders face escalating pressures to document and improve student outcomes and institutional efficiency. IT leaders have their own requirements for enhanced data and benchmarking tools t…
IT as a Game Changer in Teaching & Learning: July 28, 2011

Presentation at the 2011 ECAR Symposium, July 28, 2011, in Chicago, Illinois. Is technology a “game changer” in teaching and learning? Will Facebook and the iPad really change how we deliver…
The Current State of College Students and Technology 2011: July 29, 2011

Presentation at the 2011 ECAR Symposium, July 28, 2011, in Chicago, Illinois. This presentation highlights early findings of the 2011 survey of undergraduate students and information technology.…

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