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Benchmarking IT: A Global Approach
September 14, 2015

This article is an executive summary of the recent paper produced by the Coalition of Higher Education Information Technology Associations (CHEITA) Benchmarking Working Group.  …

7 Things You Should Know About Institutional Self-Assessment
August 10, 2015

Institutions are increasingly being asked to demonstrate the value of IT investments. An institutional IT self-assessment frequently provides justification for existing or proposed projects a…

Benchmarking IT: A Global Approach
July 21, 2015

In order to facilitate cross-border comparisons appropriate for the global higher education business, it is necessary to have a way of comparing individual institutions with peers to start a conv…

EDUCAUSE Research Snapshot: Benchmarking to Inform Planning
April 27, 2015

This EDUCAUSE Research Snapshot infographic delves into benchmarking to inform planning. It was published with a complementary article that explains the value of benchmarking, how to get started,…

Benchmarking to Inform Planning: The EDUCAUSE Core Data Service
April 27, 2015

Using metrics to benchmark higher education IT financials, staffing, and services can add value by informing and reinforcing the decision-making process. Leah Lang is Director of …

7 Things You Should Know About Information Security Metrics
January 17, 2014

An information security metric is an ongoing collection of measurements to assess security performance , based on data collected from various sources . Information security metrics …

Measuring User Satisfaction: Why It's Important and How to Do It - Infographic
August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…

Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes
April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience.  "The student experience …

Measuring User Satisfaction: Why It's Important and How to Do It
August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…

Transform IT with a New Generation of IT Assessment Tools
October 1, 2014 | A session at the EDUCAUSE Annual Conference

With support from the Lumina Foundation, EDUCAUSE is developing a new generation of IT assessment tools to help institutions understand the relative efficiency and productivity of their IT servic…