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7 Things You Should Know About Information Security Metrics
January 17, 2014

An information security metric is an ongoing collection of measurements to assess security performance , based on data collected from various sources . Information security metrics …

Measuring User Satisfaction: Why It's Important and How to Do It - Infographic
August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…

Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes
April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience.  "The student experience …

Measuring User Satisfaction: Why It’s Important and How to Do It
August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…

The EDUCAUSE Core Data Service: Core Metrics in Action
August 21, 2013 | A session at the EDUCAUSE LIVE! - The EDUCAUSE Core Data Service: Core Metrics in Action

IT leaders are discussing the evolving landscape of IT and what the future of higher education may mean for their organizations. Increasingly, they look to data and benchmarking to support their …

Podcast: John Campbell and George Siemens on Using Analytics
July 25, 2012

In this podcast, Executive Director of Administrative Information Services at Princeton University, Colin Currie , talks analytics with George Siemens and John Campbell . Siemens is a …

The Learning Space Rating System - Sponsored furniture provided by Steelcase, Gold Partner
October 17, 2013 | A session at the EDUCAUSE Annual Conference 2013

The Learning Space Rating System (LSRS) provides institutions with a measure of how their space and support operations encourage active learning. This project has created a set of measurable criter…

Core Data Service 2013: Core Metrics on IT Financials, Staffing, and Services
October 17, 2013 | A session at the EDUCAUSE Annual Conference 2013

Get a head start on this year's strategic planning with the latest from the EDUCAUSE Core Data Service (CDS). With data from the CDS 2013 survey, this session will cover core metrics and tre…

"I'm One of You, and I'm Here to Help!" Lessons Learned from the TBSR External Review Process
October 18, 2013 | A session at the EDUCAUSE Annual Conference 2013

The Technology in Business Schools Roundtable has implemented an external review process to help member schools in benchmarking their IT organization's effectiveness. In this session you'…

Core Data Service Annual Report
January 31, 2012

The 2011 Core Data Service (CDS) Annual Report is now available. The report provides in-depth analysis of the survey responses from more than 800 institutions. The authors have linked to…


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