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EDUCAUSE Research Snapshot: Benchmarking to Inform Planning
April 27, 2015

An EDUCAUSE Research Snapshot infographic delving into benchmarking to inform planning April 27, 2015 …

Benchmarking to Inform Planning: The EDUCAUSE Core Data Service
April 27, 2015

Using metrics to benchmark higher education IT financials, staffing, and services can add value by informing and reinforcing the decision-making process. Leah Lang is Director of …

7 Things You Should Know About Information Security Metrics
January 17, 2014

An information security metric is an ongoing collection of measurements to assess security performance , based on data collected from various sources . Information security metrics …

Transform IT with a New Generation of IT Assessment Tools
October 1, 2014 | A session at the EDUCAUSE Annual Conference

With support from the Lumina Foundation, EDUCAUSE is developing a new generation of IT assessment tools to help institutions understand the relative efficiency and productivity of their IT servic…

Seminar 08A - Plan for the Future of Research and Teaching Technologies with Peer Benchmarking (separate registration is required)
September 29, 2014 | A session at the EDUCAUSE Annual Conference

Learn how to plan and conduct a robust service benchmarking process at your institution. NYU and UC Berkeley will share their success in service benchmarking and show you how to have metrics-driv…

Measuring User Satisfaction: Why It's Important and How to Do It - Infographic
August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…

Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes
April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience.  "The student experience …

Measuring User Satisfaction: Why It's Important and How to Do It
August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…

Podcast: John Campbell and George Siemens on Using Analytics
July 25, 2012

In this podcast, Executive Director of Administrative Information Services at Princeton University, Colin Currie , talks analytics with George Siemens and John Campbell . Siemens is a …

The EDUCAUSE Core Data Service: Core Metrics in Action
August 21, 2013 | A session at the EDUCAUSE LIVE! - The EDUCAUSE Core Data Service: Core Metrics in Action

IT leaders are discussing the evolving landscape of IT and what the future of higher education may mean for their organizations. Increasingly, they look to data and benchmarking to support their …

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