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"I haven't got all minute!"
November 5, 2013

At EDUCAUSE13’s opening general session, Sir Ken Robinson dropped many a funny line and entertaining anecdote—all while delivering a very direct message about how things have changed in our…

On Expectations and Metrics
June 6, 2012

Martin Klubeck is a Strategy and Planning Consultant in the Office of Information Technologies at the University of Notre Dame. Key Takeaways The concept of "expectations…

7 Things You Should Know About Service Design
October 12, 2011

Service design is a process that examines the relationship between those who use a service and the service environment. By focusing on and making improvements to the points at which users in…

Will Mobile Learning Bring a Paradigm Shift in Higher Education?
January 27, 2011

In the light of technology-driven social change that creates new challenges for universities, this paper considers the potential of mobile learning as a subset of e-learning to effect a paradig…

New ELI 7 Things... Explores Service Design
October 24, 2011

Service design is a process that examines the relationship between those who use a service and the service environment. By focusing on and making improvements to the points at which users …

[Mobile Perspectives: On change] Embracing Change: An Interview with Tracy Futhey
April 7, 2011

As Vice President for Information Technology and Chief Information Officer at Duke University since 2002, Tracy Futhey has presided over programs such as the pioneering Duke Digital Initiative…

From Users to Choosers: Central IT and the Challenge of Consumer Choice
November 30, 2010

© 2010 Ronald Yanosky. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License ( http://creativecommons.org/licenses/by-nc-nd/3.0/ ). …

Mobile Apps, Mobile Mind?
April 27, 2011

Last night a young friend’s four-year-old sat on my lap playing on my iPad 2. His mother told me that they had discovered strange charges on their credit card. Yes, little Lyndon had downloaded…

IT Organizations: Balancing Centralized Efficiencies with Localized Needs
May 4, 2010

This ECAR research bulletin outlines an approach for rethinking the structure for delivery of IT services in colleges and universities that have multiple IT groups. It examines where in the inst…

E10 Session Podcast: The 2010 Campus Computing Survey
January 3, 2011

Begun in 1990, the Campus Computing Project is the largest continuing study of the role of computing, e-learning, and information technology in U.S. higher education. In this session, Kenneth C…