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IT Security Questionnaire/IT Standards and Requirements Questionnaire
July 14, 2014

The University of Missouri IT Standards and Requirements Questionnaire (ITSRQ), currently in draft form, is predominantly focused on SaaS solutions although it can be readily adapted for other pu…

2012 CDS Executive Summary Report
January 24, 2013

This report summarizes results from the EDUCAUSE Core Data Service (CDS) survey. Using a matched set of 616 CDS 2011 and CDS 2012 participating institutions, this year’s report is a detaile…

The EDUCAUSE 2011 Core Data Service Report: Highlights and Insights into Higher Education Information Technology
January 31, 2012

Authors: Susan Grajek , Vice President for Data, Research, and Analytics, EDUCAUSE Pam Arroway , Senior Statistician, EDUCAUSE This report summarizes results from the 2011 EDUCAU…

Delivering the Dual Mission of University IT
July 28, 2011

Presentation at the 2011 ECAR Symposium, July 28, 2011, in Chicago, Illinois. University IT departments have evolved organically, but the time has come to purposefully organize to support the du…

Preliminary Findings: ECAR Help Desk Study, 2007
June 12, 2007

Presentation at the Sixth Annual ECAR/HP Summer Symposium for Higher Education IT Executives, June 11-13, 2007, Boulder, Colorado. This session presents preliminary findings from the ECAR survey …

IT Help Desk Management
January 16, 2007

This January 2007 survey informs research about the support services that higher education institutions provide to users of information technology resources. Help desks—sometimes called call ce…

Increasing IT Value for Customers: A Challenge for Higher Education
February 28, 2006

This research bulletin is the work of a strategic project team participating in the IT Leaders Program, a leadership development initiative facilitated by MOR Associates of Watertown, Massachuset…

Service Level Agreements: Survey
January 1, 2004

Informal discussion list survey regarding Service Level Agreements (SLA). Informal discussion list survey regarding Service Level Agreements (SLA). …

Cultural Issues
January 1, 2004

New functionality and features will affect specific constituents on campus. What issues arise with reducing licensing granularity? What are the implications when commercial information vendors offe…

Creating Yale's Administrative Systems Software Service Level Agreement
January 1, 2004

Yale University is in the process of implementing a software service level agreement (SLA) with our Administrative Systems clients. The SLA summarizes the commitment of Yale's Administrative…