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2012 CDS Executive Summary Report
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January 24, 2013
This report summarizes results from the EDUCAUSE Core Data Service (CDS) survey. Using a matched set of 616 CDS 2011 and CDS 2012 participating institutions, this year’s report is a detaile…
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Making Time for the Strategic Initiatives: Exploring Ways to Obtain a Better Balance
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April 18, 2013
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A session at the Enterprise IT Leadership Conference 2013
An IT organization must adjust the services it offers and how it provides them so that it can have the ability to focus on initiatives that help the institution address its strategic objectives and…
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Leading Sustained, Desired Change
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April 17, 2013
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A session at the Enterprise IT Leadership Conference 2013
Emerging trends in higher education require fundamental changes in our IT organizations. Without the right strategy and approach, attempts at organizational change could return unintended results t…
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Using Self-Managing Teams to Improve Service Delivery: A Case Study from JHU
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April 17, 2013
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A session at the Enterprise IT Leadership Conference 2013
Our Student and Administrative Solutions team, which is responsible for supporting our SIS and other related services, was challenged with a multitude of internal issues that were starting to erode…
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Changing the Culture of an IT Organization, Whirlwind Style
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March 12, 2013
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A session at the NERCOMP Annual Conference
Yale's IT organization is in transformation mode. The journey, over the past 18 months has covered everything: a major reorganization; a top to bottom and side-to-side implementation of ITIL…
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Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies
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March 20, 2013
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A session at the Midwest Regional Conference
Disruption. Uncertainty. Volatility. The higher ed IT organization is buffeted daily by external forces beyond our control and internally by accelerating expectations for cheaper, faster, and bette…
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Implementing Scrum and Agile Techniques in Higher Ed
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March 19, 2013
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A session at the Midwest Regional Conference
Higher education institutions have the unique challenges of multiple missions, academic traditions, and shared decision making structures. As an IT organization, how do you conceive of introducing …
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Let's Not Whine Our Way to Alienation
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February 13, 2013
Gartner's research has shown that disenfranchisement ("they treat us like we're invisible") and disempowerment ("that's not my job") are powerful and often mutu…
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Processes That Transform and Unite the IT Organization
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February 13, 2013
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A session at the West/Southwest Regional Conference
Discover how the University of Texas at Arlington is leveraging ITIL to transform and unite its IT organization. In this session, basic ITIL processes will be reviewed. Participants will explore …
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CIO Effectiveness in Higher Education and the Future of the Profession
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November 7, 2012
The higher education chief information officer is a relatively new role that is critical to the institution. In 2012, 50 percent of CIOs are predicting they will retire in the next 10 years. To f…
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