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Results of the National Campus Safety and Security Project Survey
July 17, 2009

Emergency preparedness is a priority for all colleges and universities, with a large majority reporting that they have instituted campus-wide emergency preparedness plans covering a wide spectrum…

Spreading the Word: Messaging and Communications in Higher Education Roadmap
March 31, 2009

This ECAR roadmap synthesizes the important issues and recommended actions drawn from the 2009 ECAR research study, Spreading the Word: Messaging and Communications in Higher Education Roadmap, b…

Spreading the Word: Messaging and Communications in Higher Education - Key Findings
March 31, 2009

This document presents the key findings from the 2009 ECAR study, Spreading the Word: Messaging and Communications in Higher Education, by Mark C. Sheehan, with Judith A. Pirani. The study presen…

Spreading the Word: Messaging and Communications in Higher Education
March 31, 2009

Abstract This 2009 ECAR research study is a comprehensive analysis of how colleges and universities plan, organize, deploy, and support messaging and communication technologies. It provides …

Louisiana State University and A&M College: Optimizing Text Messaging and Other Emergency Notification Systems
March 2, 2009

This ECAR case study complements the 2009 ECAR study by Mark C. Sheehan with Judith A. Pirani, Spreading the Word: Messaging and Communications in Higher Education. The study examines curren…

University of Louisville: Fulfilling the Promise of VoIP
March 2, 2009

This ECAR case study complements the 2009 ECAR study by Mark C. Sheehan with Judith A. Pirani, Spreading the Word: Messaging and Communications in Higher Education. The study examines curren…

Managing Expectations Through an IT Crisis
February 17, 2010 | A session at the EDUCAUSE Southwest Regional Conference 2010

IT announcements may be well received when all systems are running smoothly, but how do you manage customer expectations during an outage or technology crisis? Rice University's IT division ha…

The Winds of Change: Information and Communications Technologies in Times of Crisis
February 25, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009

Information and communications technologies are increasingly enablers for a safe and secure campus and are proven to be critical during times of crisis. As institutions develop comprehensive emerge…

David S. Burns

Director, Office of Emergency Management

Santa Clara University

Santa Clara, California

UNITED STATES

David S. Burns
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