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Ten Reasons Service Science Matters to Universities: November 1, 2012

Jim Spohrer, Director of IBM Global University Programs, co-founded the service research area of IBM Research. Dianne Fodell, Program Manager in IBM Global University Programs responsible for …
IT as a Game Changer: June 6, 2012

Diana G. Oblinger is President and CEO of EDUCAUSE. This article is adapted from a chapter in the recently published book by Diana G. Oblinger, ed., Game Changers: Education …
Chapter 3: IT as a Game Changer: May 2, 2012

A chapter from Game Changers Diana G. Oblinger Information technology can be a game changer in higher education, as it has been in other sectors. IT has brought about much of the ec…
Leveraging Service Blueprinting to Rethink Higher Education: October 31, 2011

In this paper, by authors Amy L. Ostrom, Mary Jo Bitner, Kevin A. Burkhard, the Center For American Progress takes the position that higher education is a service, or a service system, and…

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