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E07 Podcast: Stanford Online: Evolution of Stanford University's Online Learning Platform
September 25, 2008

This thirty-nine minute podcast features a presentation from the 2007 EDUCAUSE Annual Conference. The session, " Stanford Online: Evolution of Stanford University's Online Learning Pla…

Academic Analytics: The Uses of Management Information and Technology in Higher Education Roadmap
December 12, 2005

Since the 1980s, higher education has spent hundreds of millions of dollars on administrative technologies to improve access to information. Institutions implemented new enterprise resource plann…

Academic Analytics: The Uses of Management Information and Technology in Higher Education - Key Findings
December 12, 2005

These Key Findings describe the major discoveries of the ECAR research study called "Academic Analytics: The Uses of Management Information and Technology in Higher Education". Since th…

Academic Analytics: The Uses of Management Information and Technology in Higher Education
December 12, 2005

Abstract Since the 1980s, higher education has spent hundreds of millions of dollars on administrative technologies to improve access to information. Institutions implemented new enterprise …

On Taking Our Own Medicine
January 1, 2005

© 2005 Jack McCredie EDUCAUSE Review, vol. 40, no. 6 (November/December 2005): 120–21. Jack McCredie is Associate Vice Chancellor and CIO at the University of California, Berke…

Seven Common Usability Testing Mistakes
January 1, 2005

The author outlines 7 common usability testing mistakes, including the number one mistake, know why you are testing. The author outlines 7 common usabi…

Digital Dashboards: Driving Higher Education Decisions
September 16, 2003

Digital dashboards make it possible to keep or create up-to-date, critical information within easy reach of decision makers. Dashboards also enable the graphical presentation of complex instituti…

Implementing a Usability Lab for Web Development and Academic Stakeholders
January 1, 2003

Usability evaluation is critical to the process of designing self-service Web applications, which must be easy to use without training. We will describe how the University of Minnesota performs usa…

Management by Fact: MIT and Stanford Benchmark the IT Help Desk
January 1, 2003

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" provides key data to manage the Help Desk. Learn abou…

Considering User Satisfaction in Designing Web-Based Portals
January 1, 2003

Web portals can best serve higher education institutions if portal designers first understand and satisfy user needs. Web portals can best serve higher…