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Managing Student Support in Technology Environments for Teaching and Learning
October 16, 2013 | A session at the EDUCAUSE Annual Conference 2013

At Carnegie Mellon, campus-wide academic technology spaces are partly supported by Cluster Services' collaborative student consultant model, which has developed to provide customer support, ma…

A Collaborative, Cost-Effective, Round-the-Clock Technology Call Center
October 17, 2013 | A session at the EDUCAUSE Annual Conference 2013

Feeling pressure to expand your hours of technology support for students, faculty, and staff but can't afford it? Come learn about a cost-effective, innovative collaboration that achieves thes…

Web Bonus Podcast
May 28, 2009

Three members of the EDUCAUSE Advisory Committee for Teaching and Learning (ACTL) discuss technology use by and IT support of 21st-century faculty members, as well as other considerations for …

Faculty Development for the 21st Century
May 28, 2009

©2009 Veronica Diaz, P. B. Garrett, Edward R. Kinley, John F. Moore, Celeste M. Schwartz, and Pat Kohrman. The text of this article is licensed under the Creative Commons Attribution-NonCommerci…

Business Cards for the Future
October 23, 2008

© 2008 Joshua Kim and Barbara Knauff. The text of this article is licensed under the Creative Commons Noncommercial 3.0 License ( http://creativecommons.org/licenses/by-nc/3.0/ ). …

Balancing Acts:  Making IT Work for Everyone - Notes and link to Podcast
March 6, 2009

2009 EDUCAUSE Southwest Regional Conference Opening General Session February 25, 2009 Title:  Balancing Acts:  Making IT Work for Everyone Presenters:  Alan Levine, Vice Presi…

An Antidote for the Faculty-IT Divide
February 13, 2008

Viewpoint An Antidote for the Faculty-IT Divide © 2008 Luke Fernandez. EDUCAUSE Quarterly, vol. 31, no. 1 (January–March 2008), pp. 7–9 Good relations between…

EDUCAUSE Core Data Service: Fiscal Year 2006 Summary Report
October 8, 2007

EDUCAUSE Core Data Service Fiscal Year 2006 Summary Report summarizes much of the data collected through the 2006 EDUCAUSE core data survey about campus information technology (IT) en…

Faculty 2.0
August 29, 2007

© 2007 Joel L. Hartman, Charles Dziuban, and James Brophy-Ellison EDUCAUSE Review , vol. 42, no. 5 (September/October 2007): 62–77 Joel L. Hartman is Vice Provos…

Top-Ten Teaching and Learning Issues, 2007
July 30, 2007

Current Issues Top-Ten Teaching and Learning Issues, 2007 Creating a culture of evidence tops the list of important issues as the academic technology profession moves to an "Instructio…