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Supporting e-Learning at the University of Southern California
July 16, 2003

This case study derives from research conducted for the ECAR research study called "Supporting E-Learning in Higher Education" published in 2003. Conducted by ECAR and IDC, the research…

Supporting e-Learning at University of Phoenix
July 16, 2003

This case study derives from research conducted for the ECAR research study called "Supporting E-Learning in Higher Education" published in 2003. Conducted by ECAR and IDC, the research…

Supporting e-Learning at the University of Central Florida
July 16, 2003

This case study derives from research conducted for the ECAR research study called "Supporting E-Learning in Higher Education" published in 2003. Conducted by ECAR and IDC, the research…

Supporting E-Learning at St. Philip's College
July 16, 2003

This case study derives from research conducted for the ECAR research study called "Supporting E-Learning in Higher Education" published in 2003. Conducted by ECAR and IDC, the research…

Supporting E-Learning at Colgate University
July 16, 2003

This case study derives from research conducted for the ECAR research study called "Supporting E-Learning in Higher Education" published in 2003. Conducted by ECAR and IDC, the research…

Supporting E-Learning in Higher Education
July 16, 2003

Abstract Supporting E-Learning in Higher Education is the result of 10 months of collaborative research conducted by ECAR and IDC to learn about evolving student and instructor support r…

Bats, Owls, Vampires, and Other Creatures of the Night
January 1, 2003

The author discusses the current generation of students who grew up with technology and the internet and their need for 24/7 support and access to student services. …

Managing the 24 x 7 Classroom
January 1, 2002

The College for Lifelong Learning has offered nearly 75 online courses since 1999. In preparing its faculty to make the shift from a classroom to a 24 x 7 online environment, CLL has offered traini…

The Three-Continent, 24-Hour Help Desk: An Academic First?
January 1, 2000

Taking advantage of time differences around the world permits four universities to share help-desk services and provide 24-hour support to users. Takin…

Are We Ready for 24 X 7 System Availability?
January 1, 2001

Our constituents expect a high level of availability as they compare our systems to Amazon.com, Yahoo, E-trade, or other commercial sites, but it goes beyond expectations. Applications that support…

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