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How to Program That Digital Display in the Lobby
October 16, 2013 | A session at the EDUCAUSE Annual Conference 2013

Wondering what to put on your digital screens? The University of Michigan Library has developed techniques to find beautiful high-definition content through student and faculty outreach, the open w…

Campus Readiness: Communicating IT Changes to the Campus Community
October 17, 2013 | A session at the EDUCAUSE Annual Conference 2013

The IT department is ready to launch a new project, but how does the rest of campus find out about it? Learn about Stanford's innovative approach, the Campus Readiness Team. Hear how it works …

Improving Transparency, Relationships, and IT Decision Making through a Campus-Wide Governance and Strategic Planning Process
October 16, 2013 | A session at the EDUCAUSE Annual Conference 2013

For the past two years, Yale has developed and implemented a new governance structure that supports our overall goal to improve customer satisfaction, increase transparency, and improve IT decision…

The Global Social Network: Building Community and Collaboration with Faculty and Staff across the Globe
October 17, 2013 | A session at the EDUCAUSE Annual Conference 2013

Social media has rapidly and fundamentally changed how we live, work, and play. This session will describe our journey in implementing an internal social network that includes all UMUC faculty and …

Project Management: The Challenge of Ethical Communications
October 16, 2013 | A session at the EDUCAUSE Annual Conference 2013

The truth, the whole truth, and nothing but the truth? Where is the line between telling it all and using your best judgment to determine what and whom to tell? This session will explore the challe…

Seminar 17A - Getting to Match Point: Successful Negotiation, Conflict Management, and Facilitation in Higher Education IT (separate registration required)
October 15, 2013 | A session at the EDUCAUSE Annual Conference 2013

Negotiation, conflict management, and facilitation are critical communication skills for higher ed IT professionals. In today's challenging and competitive environment, the ability to effectiv…

Seminar 14A - Balanced Leadership: The Role of Behavior Styles (separate registration required)
October 15, 2013 | A session at the EDUCAUSE Annual Conference 2013

Extensive research has identified the concept of behavior styles as a major factor in successful leadership. Recognizing behaviors and understanding the needs of people who exhibit those behaviors …

Seminar 03F - Designing an IT Service Catalogue to Support Strategic and Operational Effectiveness (separate registration required)
October 15, 2013 | A session at the EDUCAUSE Annual Conference 2013

The IT Service Catalogue is a critical tool for communicating and delivering IT services and can be used to guide the end-user community toward shared ownership in the success of the IT function on…

Developing Social Media Guidance
April 26, 2012

“Move fast and break things. ” This saying, which hangs on the door in Mark Zuckerberg’s Facebook office, exemplifies the challenge faced by institutions seeking to harness the power …

How USF Reform Might Affect Colleges and Universities: Some Early Appraisal
May 3, 2012

For many decades, telephone users served by commercial providers—including campuses—have paid surcharges on their interstate and international long-distance calls. The revenue collected by t…

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