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University PC Replacement Program Management and Implementation
March 25, 2014 | A session at the NERCOMP Annual Conference

Implementing a new process or initiative on a university-wide scale can be difficult and complicated. To successfully transition staff and faculty, many things need to be coordinated and addresse…

Applying Single-Sourcing Methodologies to Training and Documentation Content Generation
March 26, 2014 | A session at the NERCOMP Annual Conference

Technical writers and trainers continuously seek ways to streamline content generation that requires collaboration and delivery in multiple formats. Single sourcing, a content-generation methodol…

The Secret Tools to Increase Relevance of IT within the University Strategy
November 9, 2012

Hear the results from the German Higher Education IT-Strategy Forum. Learn about approaches to proactively position IT benefits and methods to determine your degree of cross-linking for successfu…

ECAR Study of Undergraduate Students and Information Technology, 2012
September 17, 2012

Key Findings See the 2012 report for a full list key messages, findings, and supporting data. Blended-learning environments are the norm; students say that these environments best suppor…

Leading with Stories
September 5, 2012

Carol Katzman is Vice President for Information Technology, Barnard College at Columbia University. Higher education technology leadership is rewarding, dynamic, and challenging. Du…

Finding the Communication Sweet Spot and Sending the Right Message, at the Right Time, to the Right Audience
March 17, 2014 | A session at the EDUCAUSE Connect: Chicago

How, what, and when IT chooses to communicate greatly affects users' perceptions of the services IT offers. Translating the "geek speak" into messages tailored to the right audienc…

ERO Podcast: Cable Green of Creative Commons Talks About Openness
September 5, 2012

In this podcast, Cable Green talks about Open Access, Open Resources, and Open Policies. Cable Green is director of global learning for Creative Commons. …

Telling your Organization's Story
August 11, 2012

One of the most important responsibilities of a Chief Information Officer is to communicate the story of their organization, it's work, what drives its strategy, and most importantly - how i…

Podcast: John Campbell and George Siemens on Using Analytics
July 25, 2012

In this podcast, Executive Director of Administrative Information Services at Princeton University, Colin Currie , talks analytics with George Siemens and John Campbell . Siemens is a …

Communication, Social Media, and Education in Higher Education IT
February 12, 2014 | A session at the EDUCAUSE Connect: Portland

From an afterthought to a legitimate concern, targeted communication and formalized social outreach can assist service desk staff by keeping users abreast of an ever-changing technology landscape…